The guide provides you with a set of questions that help you understand how to improve your customer success organisation. It was co-written with Mick Weijers, Founders @ Customer Success Snacks
✔ How to define and set Customer Success (CS) goals
✔ What skills are required to build a wholesome CS team
✔ What phases are there in client interaction with the CS team
As a bonus, we will shed some light on CS team structure and compensation plan
