Preview of Customer Success Guide

Customer Success Guide

Customer Success Guide

Customer Success Guide

The guide provides you with a set of questions that help you understand how to improve your customer success organisation. It was co-written with Mick Weijers, Founders @ Customer Success Snacks

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In this guide you'll learn

In this guide you'll learn

✔ How to define and set Customer Success (CS) goals


✔ What skills are required to build a wholesome CS team


✔ What phases are there in client interaction with the CS team


As a bonus, we will shed some light on CS team structure and compensation plan