The guide provides you with a set of questions that help you understand how to improve your customer success organisation. It was co-written with Mick Weijers, Founders @ Customer Success Snacks
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✔ How to define and set Customer Success (CS) goals
✔ What skills are required to build a wholesome CS team
✔ What phases are there in client interaction with the CS team
As a bonus, we will shed some light on CS team structure and compensation plan
