Customer Journey Mapping Template
Customer Journey Mapping is among the most important exercises you can do for your business. We have done it now a few times with our clients to improve their processes and workflows.
It helps you to discover:
✔ Clients expectations vs Business goals
✔ Areas that are going well and where you can improve
✔ Tactics and exercises to align Marketing, Sales, and Customer Success teams.
You'll see improvements in:
✔ The use of marketing channels
✔ Sales to Customer Success hand-off
✔ Sales cycle and velocity
✔ Upsell opportunities
✔ Churn prevention